Doctor Terms & Conditions

Carelix may, at its discretion, allow other qualified healthcare professionals (e.g. dentists, physiotherapists) to register under appropriate service categories. The same eligibility principles apply.

3.1 Accurate Information

You agree to provide truthful, accurate, and complete information during registration and to keep your profile updated at all times. Providing false information — including fake documents, incorrect qualifications, or a name that does not match your KYC — is a serious breach and grounds for immediate removal and potential legal action.

3.2 Account Security

Your account is accessed via OTP on your registered mobile number. You are responsible for keeping your mobile number secure.

Do not share your OTP with anyone, including anyone claiming to be from Carelix. Carelix will never ask for your OTP.

Notify Carelix immediately at info@carelixhealthcare.com if you suspect unauthorised access to your account.

You are liable for all activity that takes place under your account.

3.3 One Account Per Doctor

Each doctor may maintain only one account on the platform. Duplicate accounts will be suspended.

4.1 Profile Accuracy

Your Doctor Profile is publicly visible on the Carelix website and app once activated. You are responsible for ensuring your profile accurately reflects your name, qualifications, specialisation, consultation fees, available modes, clinic address, and coverage area.

4.2 Profile Updates

Fee changes: update at least 7 days in advance. Changes will not apply to already-confirmed bookings.

Availability: keep your calendar updated to avoid booking cancellations.

Address/location: update immediately if your clinic moves or your home-visit coverage area changes.

Medical registration: notify Carelix immediately if your registration is renewed, suspended, or lapsed.

4.3 Carelix's Right to Edit

Carelix may edit or remove any profile content that is inaccurate, misleading, unprofessional, or in violation of these Terms, without prior notice.

5.1 Standard of Care

You agree to provide consultation services to patients with the standard of care expected of a qualified medical professional. You are solely responsible for your clinical decisions and outcomes.

5.2 Online Consultations

You must comply with the Telemedicine Practice Guidelines 2020 issued by the Ministry of Health & Family Welfare, Government of India.

You must not prescribe Schedule X drugs or any drugs not permitted under telemedicine guidelines during online consultations.

You must issue a prescription in the prescribed format where required.

5.3 Home Visit

You are responsible for travelling to the patient's location within your stated coverage radius.

You must carry appropriate identification and professional credentials to each home visit.

You must not engage in any conduct at a patient's home that could be deemed unsafe, inappropriate, or unprofessional.

5.4 Clinic Visit

Your clinic details must be accurate. Patients rely on the clinic name and address shown on the platform to physically visit you.

You are responsible for managing your clinic's appointment slots and ensuring it is accessible to patients.

5.5 Honouring Bookings

You must honour all confirmed bookings. If you cannot attend a confirmed booking, you must cancel with a minimum of 4 hours' notice via the platform. Repeated cancellations without notice may result in suspension or removal from the platform.

5.6 Prohibited Conduct

You must not:

• Provide false or misleading medical advice.
• Prescribe controlled substances inappropriately or without examination where required.
• Discriminate against patients on the basis of gender, religion, caste, disability, or any other protected characteristic.
• Use the Carelix platform to promote any personal product, supplement, or pharmacy with which you have a financial interest, without disclosure.
• Directly solicit patients acquired through Carelix to book consultations outside the platform, during your active period on Carelix and for 12 months after termination.

7.1 Fee Collection

Carelix collects consultation fees from patients on your behalf through the platform's payment gateway and remits your earnings after deducting the applicable platform commission.

7.2 Settlement

Settlements are made to your registered bank account within 7–15 working days of a completed booking. Carelix may withhold settlement in case of an active patient dispute or complaint.

7.3 Refunds

If a patient is entitled to a refund (e.g. doctor did not attend, booking cancelled by doctor), the refund will be processed from your pending settlement. Carelix's refund policy for patients applies.

7.4 Your Tax Responsibilities

You are responsible for declaring your Carelix earnings and paying income tax as applicable.

Carelix will deduct TDS as required under the Income Tax Act, 1961, and issue Form 16A.

If you are liable to register for GST, you must do so and manage your own GST compliance. Carelix is not responsible for your GST obligations.

8.1 By You

You may request deactivation of your account at any time by writing to info@carelixhealthcare.com with 30 days' notice. Confirmed bookings must be honoured or cancelled with appropriate notice to patients before deactivation.

8.2 By Carelix

Carelix may suspend or terminate your account immediately if you:

• Provide false information or fake documents.
• Lose your medical registration.
• Receive serious or repeated patient complaints.
• Violate any provision of these Terms or the Doctor Service Agreement.
• Are found to be engaged in fraudulent, unethical, or illegal activity.
• Misuse the platform or attempt to damage Carelix's reputation or systems.

8.3 Effect of Termination

Upon termination your profile will be removed from the platform. Pending earnings for completed bookings will be settled within 30 days. Your data retention rights are described in Part 2 (Privacy Policy).

Carelix's total liability to you in any circumstance shall not exceed the commission earned by Carelix from your bookings in the 3 months preceding the claim.