Privacy Policy
Carelix Healthcare is committed to protecting the privacy
and confidentiality of our clients' personal and health information. This
Privacy Policy outlines how we collect, use, disclose, and protect this
information in accordance with applicable laws and regulations.
We collect personal and health information from our clients
when they engage our services. This information may include but is not limited
to:
1.1 Name, address, date of birth, and contact information, Medical history, current health condition, and treatment plan or payment information
1.2 We may collect this information through various channels, including in-person consultations, phone calls, what’s up, emails, and our website.
1.3 When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
2. Information Use
We use the information collected for the following purposes:
2.1 To provide and manage healthcare services to our clients,
including developing individualized treatment plans and coordinating care.
2.2 To communicate with our clients regarding their treatment,
appointments, billing, and other related matters.
2.3 To comply with legal and regulatory requirements, including
reporting obligations and audits.
3. Information Disclosure
We may disclose personal and health information to the
following parties, only as necessary to provide our services and as permitted
by law:
3.1 Healthcare professionals and providers involved in the
client's care.
3.2 Insurance companies, government agencies, and other
third-party payers for billing and reimbursement purposes.
3.3 Legal or regulatory authorities in response to subpoenas,
court orders, or other legal processes.
4. Information Protection
4.1 We implement appropriate technical, administrative, and
physical safeguards to protect the confidentiality and security of our clients'
information.
4.2 Access to client information is restricted to authorized
personnel who require it to perform their duties.
4.3 We regularly review and update our security measures to
safeguard against unauthorized access, disclosure, alteration, or destruction
of information.
5.1 We retain client information for as long as necessary to fulfil
the purposes outlined in this Privacy Policy and as required by law.
5.2 When information is no longer needed, we take appropriate
measures to securely dispose of or anonymize it to prevent unauthorized access
or use.
6.1 Clients have the right to access, correct, or request the
deletion of their personal and health information, subject to legal and
regulatory requirements.
6.2 Clients may also request restrictions on the use and
disclosure of their information, as permitted by law.
7.1 We reserve the right to amend this Privacy Policy at any
time. Any changes will be posted on our website and will become effective
immediately upon posting.
For questions or concerns regarding this Privacy Policy or
our privacy practices, please contact us at 7666426664.
By engaging our services, clients acknowledge that they have
read, understood, and consented to the terms of this Privacy Policy.